Privacy Policy

Last updated: 22 July 2026

1. Controller and contact details

Clearvalleylabs Ltd is responsible for deciding how and why personal information is processed in connection with this website and our cleaning-service enquiries. Questions about this policy or requests concerning your information should be sent using the contact details above.

2. Scope of this policy

This policy applies to information collected through clearvalleylabs.com, through the website enquiry form, and through subsequent communications connected with a quotation or service request. It does not govern independent websites operated by third parties. Where we link to another website, that organisation is responsible for its own privacy practices.

3. Information we may collect

Information you provide

When you request a quotation or contact us, we may collect your name, email address, telephone number, postcode, property type, requested service, preferred date, access information, details about the condition and layout of the property, and the content of your message. If you become a customer, we may also collect appointment records, agreed task lists, correspondence, invoicing details and records needed to manage the service.

Technical information

Our hosting environment may record limited technical information such as IP address, browser type, device type, operating system, requested pages, referring page, date and time of access, and basic security logs. We use this information only where necessary to deliver, secure and diagnose the website. The current website does not activate non-essential analytics before consent.

Information about other people

If you provide information about another person, such as a tenant, landlord, property manager or authorised contact, you must have authority to provide it and should make this policy available to them.

4. Purposes and lawful bases

We process personal information only where a lawful basis applies. Depending on the circumstances, the relevant bases are:

• Steps before entering a contract: to review an enquiry, clarify requirements, arrange an assessment and prepare a quotation.
• Performance of a contract: to schedule and deliver an agreed cleaning service, manage access arrangements, communicate about changes and maintain service records.
• Legitimate interests: to operate and protect the website, prevent misuse, respond to general enquiries, manage our business records and establish or defend legal claims. We balance these interests against your rights.
• Legal obligation: to comply with tax, accounting, regulatory, insurance or lawful authority requirements.
• Consent: where you choose optional preference storage or where consent is otherwise specifically requested. You may withdraw consent at any time without affecting earlier lawful processing.

5. How we use information

We may use information to respond to enquiries, confirm the scope of work, calculate and issue quotations, arrange appointments, communicate about access and timing, provide requested services, handle complaints or service issues, maintain financial and operational records, improve the clarity and security of the website, and comply with legal obligations. We do not sell personal information and do not use enquiry information for unrelated automated profiling.

6. Sharing information

We disclose personal information only where reasonably necessary. Recipients may include hosting and IT providers, professional advisers, accountants, insurers, payment or invoicing providers used outside this website, vetted service personnel who need information to complete an appointment, and public authorities where disclosure is required by law. Providers acting for us are expected to use information only for authorised purposes and to protect it appropriately.

7. International transfers

We aim to use providers that store information in the United Kingdom or European Economic Area. If a provider processes information in another country, we assess the transfer mechanism and use safeguards required by UK data protection law, such as adequacy regulations or approved contractual protections, where applicable.

8. Retention

We keep information only for as long as needed for the purpose for which it was collected. Unsuccessful or inactive enquiries are normally retained for up to 24 months so that we can respond to follow-up questions and maintain appropriate business records. Customer, contractual, accounting and tax records may be retained for up to six years after the relevant financial period or longer where a legal dispute, insurance requirement or statutory obligation applies. Security logs are retained for a shorter operational period unless an incident requires further investigation.

9. Security

We use proportionate administrative and technical measures designed to protect information against unauthorised access, alteration, disclosure or loss. Measures may include access controls, secure hosting configuration, software updates, restricted staff access and appropriate backup procedures. No internet transmission is completely risk-free, so information should not be sent through the form if it is unnecessary or especially sensitive.

10. Your rights

Subject to legal conditions and exemptions, you may have the right to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to processing based on legitimate interests, and transfer of information you provided in a structured format. You may withdraw consent where processing depends on consent. We may ask for information needed to verify identity before acting on a request and normally respond within one month.

11. Complaints

Please contact us first so that we can investigate a concern. You also have the right to complain to the UK Information Commissioner’s Office. Information about making a complaint is available through the ICO’s official channels. This right does not prevent you from pursuing other legal remedies.

12. Children

This website and our cleaning services are not directed at children. We do not knowingly request personal information from anyone under 16 through the enquiry form. A parent or guardian who believes a child has provided information should contact us so that we can assess and delete it where appropriate.

13. Cookies and local storage

The website uses essential technical storage required for core operation and may store your cookie-preference choice locally in your browser. Optional preference storage is not activated before your choice. Details are provided in the Cookie Policy.

14. Automated decision-making

We do not use personal information submitted through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.

15. Changes to this policy

We may update this policy when our services, website functions or legal obligations change. The updated version will be published on this page with a revised date. Material changes will be highlighted where reasonably practicable.