Terms and Conditions

Last updated: 22 July 2026

1. About us and contact

2. Acceptance of these terms

By using this website, you agree to these Terms and Conditions. If you do not agree, you should stop using the website. Separate written terms, a confirmed quotation or an appointment confirmation may also apply to an individual cleaning service. Where a specific written agreement conflicts with these general website terms, the specific agreement takes priority for that service.

3. Website information

Website content is provided for general information. Descriptions of services are indicative and do not constitute a binding offer. Availability, duration, staffing, methods and pricing depend on the property, access, condition, requested tasks and other information supplied during the enquiry process. We may update or remove website content without notice.

4. Enquiries and quotations

Submitting an enquiry does not create a contract or reserve an appointment. A quotation is based on the information available at the time and may be revised if the property, access arrangements, requested tasks or condition differ materially from the description supplied. Unless stated otherwise, a quotation remains open for the period specified in the quotation and is subject to availability.

5. Formation of a service agreement

A service agreement is formed only when Clearvalleylabs confirms the appointment and the customer accepts the confirmed scope, timing and price. Confirmation may be provided in writing, including by email or another agreed communication method. The customer must review the confirmation and promptly report inaccuracies.

6. Customer responsibilities

The customer must provide accurate information, identify fragile, valuable or unusually delicate surfaces, disclose known hazards, provide safe and lawful access, ensure water and electricity are available where required, secure pets, and remove cash, jewellery, confidential documents and other high-value portable items. Areas that cannot be accessed safely may be excluded. The customer must not require work that is unlawful, unsafe or outside the agreed scope.

7. Access and keys

Access arrangements must be agreed before the appointment. If personnel cannot enter at the agreed time, waiting time, rescheduling or cancellation charges may apply where stated in the confirmed quotation. Any keys, codes or access devices provided must be authorised by the customer. We take reasonable care of access information and use it only for the agreed service.

8. Service scope and limitations

Cleaning is performed according to the confirmed task list and reasonable professional methods. Results depend on material condition, age, previous treatment, staining, wear, damage and available time. We do not guarantee removal of every stain, mark, odour, limescale deposit or permanent discolouration. Existing damage, insecure fittings and normal wear are not caused by cleaning merely because they become more visible afterwards.

9. Specialist and excluded work

Unless expressly agreed, services do not include hazardous-material removal, biohazard remediation, pest treatment, high-level external work, specialist restoration, lifting of heavy furniture, electrical repair, building work, or cleaning that requires regulated specialist equipment. We may stop or refuse work where conditions present a health, safety or legal risk.

10. End of tenancy services

End of tenancy cleaning is intended to prepare accessible areas within the agreed scope. It does not guarantee approval by a landlord or agent and does not guarantee return of a tenancy deposit. Inventory requirements, repairs, damage, missing items and matters outside cleaning remain the responsibility of the relevant parties.

11. Changes, cancellation and rescheduling

Requests to change or cancel an appointment should be made as early as possible. Any cancellation period or fee will be stated in the quotation or confirmation. We may reschedule where illness, unsafe conditions, access failure, severe weather, transport disruption or events outside reasonable control prevent performance. We will seek to provide reasonable notice and an alternative date.

12. Prices and payment

Prices are stated in pounds sterling unless otherwise indicated. Any applicable taxes, deposits, payment dates and accepted methods will be described in the quotation or invoice. The website does not process online payments. The customer is responsible for paying undisputed amounts by the stated due date.

13. Complaints and re-performance

A concern should be reported promptly, with enough detail to identify the affected area. Where a service has not been completed with reasonable care and skill, the available remedy will be assessed under applicable consumer law and the circumstances of the booking. We may request reasonable access to inspect or re-perform relevant work. Nothing in these terms removes statutory rights.

14. Liability

Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, we are not responsible for loss arising from inaccurate customer information, pre-existing defects, undisclosed fragility, unauthorised access instructions, or failure to follow reasonable preparation advice. Business customers are responsible for indirect or consequential business losses except where liability cannot be limited by law.

15. Intellectual property

The website design, text, branding, graphics and original materials are owned by or licensed to Clearvalleylabs Ltd and are protected by intellectual-property law. You may view and print reasonable extracts for personal, non-commercial use. You may not reproduce, publish, sell, scrape or commercially exploit substantial website content without prior written permission.

16. Acceptable website use

You must not attempt to damage the website, introduce malicious code, interfere with security, gain unauthorised access, submit unlawful or misleading information, impersonate another person, or use automated systems in a way that places an unreasonable load on the service.

17. Third-party links

Any third-party link is provided for convenience and does not imply endorsement. We do not control third-party content, availability, security or privacy practices and are not responsible for losses arising solely from use of an independent website.

18. Governing law

These terms are governed by the law of England and Wales. Consumers retain any mandatory rights relating to the courts of the part of the United Kingdom in which they live. Business disputes are subject to the courts of England and Wales unless a written agreement states otherwise.

19. General provisions

If a provision is found invalid, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. No person other than the parties to a confirmed service agreement has a right to enforce it under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated.

20. Changes to these terms

We may revise these terms to reflect service, legal or website changes. The version published when you use the website applies to that use. Confirmed services remain governed by the terms accepted for that booking unless the parties agree otherwise.